Zurich Insurance
Lead Technical Support Engineer UK
Are you ready to elevate user satisfaction by bridging the gap between complex engineering and customer success? As a Lead Technical Support Engineer, you will spearhead the resolution of high-priority technical escalations while mentoring a dedicated team of specialists. By refining internal troubleshooting protocols and collaborating with product developers, you ensure our platform remains robust and reliable.
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Initiating the diagnosis and resolution of intricate software bugs to maintain system integrity.
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Through the delivery of expert guidance, you empower junior engineers to enhance their technical proficiency.
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Every week, you will analyze support trends to advocate for critical product enhancements and updates.
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Maintaining detailed documentation is essential for streamlining our global knowledge base and support workflows.
Location: Glasgow, United Kingdom
Company: Zurich Insurance