Website Careers UK
Hotel Supervisor – Bristol
We are seeking a proactive leader to oversee daily operations at our premier Bristol property. This role demands a hands-on approach to managing staff performance and ensuring every guest enjoys a seamless, high-quality stay through rigorous adherence to service excellence and safety protocols.
Responsibilities
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Supervise front-of-house and housekeeping teams to maintain peak operational efficiency.
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Resolve guest complaints and inquiries with professional diplomacy and immediate action.
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Conduct regular inspections of public areas and guest rooms for quality assurance.
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Manage staff rotas and provide on-the-floor training for junior team members.
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Monitor inventory levels and coordinate with vendors for essential hotel supplies.
Qualifications
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Significant experience in a supervisory or senior front-of-house role within hospitality.
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Strong leadership abilities with a focus on motivating diverse teams.
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Exceptional communication skills and a customer-centric mindset.
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Proficiency in hotel management software and basic financial reporting.
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Flexibility to work varied shifts including weekends and bank holidays.