London EUC Onsite Support Specialist – IT Support Pro

Job Details

• Minimum of 2 to 3 years of experience in an IT support or EUC role.

• Proven ability to resolve technical issues and provide high-quality onsite support for internal users.

• In-depth knowledge of Windows operating systems and the Microsoft 365 suite.

• Experience managing the end-to-end IT onboarding process for new employees.

• Ability to troubleshoot and support a diverse range of enterprise software applications.

• Excellent verbal and written communication skills for interacting with internal stakeholders.

• Commitment to working onsite at the Greater London office at least 4 days per week.

• Strong organizational skills to manage multiple technical support requests simultaneously.

• Proficiency in hardware troubleshooting for desktops, laptops, and peripheral devices.

• Demonstrated ability to provide empathetic and professional customer service.

• Capacity to work effectively within a global corporate team environment.

• Knowledge of IT support best practices and service level agreement (SLA) management.

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